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Program Director

2 months ago

Honolulu, Hawaii, United States The Pantry by Feeding Hawaii Together Full time
Job Summary

The Pantry by Feeding Hawaii Together is seeking a highly skilled and experienced Program Director to lead and manage our efforts to combat food insecurity. As a key member of our team, you will be responsible for overseeing all programs, ensuring efficient operation, and effectiveness in meeting community needs.

Key Responsibilities
  • E-Commerce Management
    • Develop and maintain the online ordering platform to ensure a seamless user experience for clients accessing food assistance digitally.
    • Implement data-driven strategies to improve online operations and client satisfaction.
  • Warehouse Operations
    • Manage safety programs and large-scale warehouse operations, including inventory control, order fulfillment, and distribution.
    • Ensure compliance with food safety regulations, OSHA, DOT, and other regulatory bodies while maintaining quality standards.
  • Client Services
    • Develop strategies to effectively serve thousands of clients through the e-commerce platform.
    • Oversee client support systems, including technical team and troubleshooting services.
    • Analyze client data to improve service delivery and identify emerging needs.
  • Team Leadership
    • Manage a diverse team of staff and volunteers across e-commerce, warehouse, and client service functions.
    • Foster a culture of innovation, efficiency, and compassion.
    • Manage all required reporting, ensuring accuracy and timeliness.
  • Systems and Process Development
    • Develop and implement robust, scalable operational processes across departments, focusing on standardization and efficiency.
    • Design and execute standardization mechanisms to streamline workflows, reduce variability, and create a foundation for process automation.
Qualifications
  • Bachelor's degree or equivalent experience preferred.
  • Experience in non-profit organizations, social services, or similar fields preferred.
  • Strong leadership, organizational, and communication skills.
  • Proficiency in Microsoft Office, database management, and online inventory systems.
  • Ability to handle confidential information and adapt to changing circumstances.
  • Legally authorized to work in the U.S.
  • People with a criminal record are encouraged to apply.
Physical Requirements
  • Ability to lift up to 50 lbs.
  • Capability to sit, type, and view a computer screen for extended periods.
Benefits
  • Health insurance
  • Paid time off
  • Paid sick time off
  • 401k plan
Schedule
  • Flexible Mondays (remote)
  • Onsite Tuesday – Friday