Hospital Services Coordinator

4 days ago


San Antonio, Texas, United States Texas Organ Sharing Alliance Full time

Job Summary:

The Hospital Services Coordinator serves as a liaison between Texas Organ Sharing Alliance and partner hospitals to develop a donation infrastructure, create donation awareness, marketing, visibility, and relationship building.

The HSC will ensure compliance of policies, regulations, and hospital agreements.

Key Responsibilities:

  • Perform hospital rounds to meet unit leads on donation cases.
  • Referral and donor review and feedback, both face-to-face and via email as appropriate.
  • Variance documentation and follow-up as appropriate.
  • Constructive follow-up on physician-related variances under direction or with assistance from preceptor/mentor.
  • Lead donor debriefing and follow-up for continuous improvement.
  • Data reporting to hospitals for continuous improvement.
  • Study and implement process improvement opportunities by way of data collection and analysis.
  • Conduct in-services on organ, tissue, and eye donation, as well as non-clinical related Best Practice lectures and unit-specific in-services.
  • Communicate regularly with hospital liaisons and leadership.
  • Initiate access requests and maintain hospital access for TOSA employees.
  • Assist with planning and implementation of donation awareness programs and events.
  • Understand, maintain, and facilitate the implementation of assigned hospital agreements, profiles, and plans per TOSA policy and procedure.
  • Attend and participate in all required departmental and organizational meetings.
  • Participate in Human Centered Design and/or problem solving process improvement activities.
  • Document interactions timely and accurately within the OPO's database.

Requirements:

  • Minimum of 1 to 2 years prior relevant work experience.
  • 4-year degree in marketing, nursing, life science, public relations, journalism, education, or related fields preferred.
  • Ability to perform operational planning and focused strategy development to achieve organizational objectives.
  • Strong communication, interpersonal, and conflict resolution skills.
  • Working knowledge of or ability to learn basic computer skills and electronic medical records.
  • Experience with and ability to learn and apply problem-solving tools/methodologies.
  • Valid driver license and proof of insurability for auto insurance.


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