Hospital Services Coordinator
4 days ago
Job Summary:
The Hospital Services Coordinator serves as a liaison between Texas Organ Sharing Alliance and partner hospitals to develop a donation infrastructure, create donation awareness, marketing, visibility, and relationship building.
The HSC will ensure compliance of policies, regulations, and hospital agreements.
Key Responsibilities:
- Perform hospital rounds to meet unit leads on donation cases.
- Referral and donor review and feedback, both face-to-face and via email as appropriate.
- Variance documentation and follow-up as appropriate.
- Constructive follow-up on physician-related variances under direction or with assistance from preceptor/mentor.
- Lead donor debriefing and follow-up for continuous improvement.
- Data reporting to hospitals for continuous improvement.
- Study and implement process improvement opportunities by way of data collection and analysis.
- Conduct in-services on organ, tissue, and eye donation, as well as non-clinical related Best Practice lectures and unit-specific in-services.
- Communicate regularly with hospital liaisons and leadership.
- Initiate access requests and maintain hospital access for TOSA employees.
- Assist with planning and implementation of donation awareness programs and events.
- Understand, maintain, and facilitate the implementation of assigned hospital agreements, profiles, and plans per TOSA policy and procedure.
- Attend and participate in all required departmental and organizational meetings.
- Participate in Human Centered Design and/or problem solving process improvement activities.
- Document interactions timely and accurately within the OPO's database.
Requirements:
- Minimum of 1 to 2 years prior relevant work experience.
- 4-year degree in marketing, nursing, life science, public relations, journalism, education, or related fields preferred.
- Ability to perform operational planning and focused strategy development to achieve organizational objectives.
- Strong communication, interpersonal, and conflict resolution skills.
- Working knowledge of or ability to learn basic computer skills and electronic medical records.
- Experience with and ability to learn and apply problem-solving tools/methodologies.
- Valid driver license and proof of insurability for auto insurance.
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