Healthcare Service Delivery Manager

2 weeks ago


Atlanta, Georgia, United States Serenity Healthcare Full time
About the RoleSerenity Healthcare is at the forefront of transforming lives through cutting-edge medical devices. We are committed to helping individuals reclaim their lives through evidence-based research and proven results. Our Customer Care Supervisor will play a pivotal role in driving exceptional results in a customer-centric call center environment.

Salary Range: $65,000 - $80,000 per year

Responsibilities
  1. Utilize data-driven insights to oversee intricate customer service processes.
  2. Manage performance metrics, policies, and procedures.
  3. Identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders.
  4. Coach, provide constructive feedback, and conduct performance evaluations.
  5. Lead and inspire a high-performing customer care team, fostering a productive environment.
Qualifications
  • 1-3 years of proven customer service supervisor experience.
  • Background in high-volume customer service leadership or call center operations.
  • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
  • Genuine passion for supporting individuals facing mental health challenges.
  • Demonstrated ability to make sound decisions amidst competing priorities.
  • Exceptionally organized with an acute attention to detail.
  • Driven and self-motivated individual.
  • Excellent communication, problem-solving, and de-escalation skills.
  • Comfortable engaging with professionals at all levels.


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