Customer Service Representative

2 days ago


Montgomery, Texas, United States Fortis Life Sciences Full time
{"title": "Customer Care Specialist", "description": "Job Summary

Fortis Life Sciences is seeking a highly skilled Customer Care Specialist to oversee the entire order-to-delivery process, supporting both our sales team and our customers. This role involves managing the order fulfillment process, onboarding new clients, coordinating product selection and shipment with production and shipping teams, and collaborating with sales to generate customer quotes.

Key Responsibilities
  • Provide exceptional support to customers via phone and email, assisting with order placements for products and services.
  • Accurately validate and enter orders into the SAP ERP system, ensuring correct account coding and necessary approvals.
  • Collaborate with Operations to track shipments from order entry through to delivery, ensuring timely and accurate fulfillment.
  • Address and resolve customer inquiries by phone and email, including requests for pricing, product availability, shipment schedules, delivery status, billing inquiries, returns, and service-related issues.
  • Assist purchasing agents in establishing and managing customer accounts.
  • Oversee backorder processing to maintain order flow and customer satisfaction.
  • Help maintain data accuracy within company systems and contribute to the development of departmental standards and best practices.
  • Provide outstanding customer service to clients, vendors, and internal business partners.
  • Consistently meet service quality standards for processing times and order accuracy.
Requirements
  • Bachelor's degree preferred.
  • 2+ years of experience in a customer service role is required.
  • 1+ year of experience with ERP systems is required (SAP or MS D365 preferred).
  • 1+ year of experience with QuickBooks is preferred.
  • Experience with Sales Force is preferred.
What We Offer

Fortis Life Sciences provides a competitive salary, success-sharing bonus plan, medical, dental, disability and life insurance, and a 401(k) plan. We are an equal opportunity employer and an E-Verify Employer in the United States.", "lang_code": "en"}



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