Customer Service Representative

3 weeks ago


Chicago, Illinois, United States The Sherwin-Williams Company Full time
Customer Service Specialist

This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum client satisfaction while consistently meeting sales targets.

Key Responsibilities:
  • Provide top-notch customer service, addressing customer inquiries and concerns in a timely and professional manner.
  • Assist customers in selecting the right products and services, ensuring they have a seamless shopping experience.
  • Build strong relationships with wholesale and retail customers, fostering trust and loyalty.
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures.
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue.
  • Maintain accurate work order files and formulas, ensuring efficient operations.
  • Pull products from the sales floor or warehouse, as needed, to meet customer demands.
  • Tint and mix products to customer specifications, ensuring precise color matching.
  • Stock shelves and set up displays, maintaining a visually appealing store environment.
  • Clean store equipment, ensuring optimal performance and efficiency.
  • Load and unload delivery trucks, facilitating smooth logistics.
  • Assist in making deliveries, as needed, to meet customer needs.
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience.
  • Remain knowledgeable about products offered, discussing available options with customers.
  • Comply with inventory control procedures, minimizing stock discrepancies.
  • Suggest ways to improve sales, driving business growth and revenue.
Requirements:
  • Must be at least 18 years old.
  • Hold a valid, unrestricted Driver's License.
  • Be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Be able to retrieve material from shelves and floor stacks, lift, and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Be able to tint paint consistent with customer color requests.
  • Be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications:
  • High School diploma or GED.
  • At least one year of experience in a delivery, retail, or customer service position.
  • Previous work experience selling paint and paint-related products.
  • Previous work experience operating tinting and mixing equipment.
  • Ability to read, write, comprehend, and communicate in more than one language.
  • Ability to read, write, comprehend, and communicate in Spanish.


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