Customer Service Representative: Baker, LA

3 weeks ago


Baker, Louisiana, United States American Cash Advance Company Full time
Customer Service Representative Job Description

We are seeking a highly skilled Customer Service Representative to join our team at American Cash Advance. As a Customer Service Representative, you will be responsible for providing exceptional customer service, building strong relationships with clients, and promoting our services to the community.

Key Responsibilities:

  • Provide excellent customer service via phone, email, and in-person interactions.
  • Conduct needs assessments to understand customer needs and preferences.
  • Utilize strong communication and interpersonal skills to effectively resolve customer complaints and concerns.
  • Stay up-to-date on company products and services to effectively promote them to customers.
  • Work closely with colleagues to achieve team goals and objectives.
  • Maintain accurate records and files, including customer interactions and account information.

Requirements:

  • High school diploma or equivalent required.
  • 1+ year of customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills, including the ability to count money.
  • Computer skills, including the ability to use Microsoft Office and other software applications.

Benefits:

  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Comprehensive training program.
  • Health insurance, dental insurance, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.

Why Work for American Cash Advance?

We offer a dynamic and supportive work environment, with opportunities for advancement and professional growth. Our team is dedicated to providing exceptional customer service and promoting our services to the community. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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