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Customer Experience Specialist

2 months ago

Brooklyn, New York, United States MPB Full time
Exciting Opportunity at MPB

We are seeking a highly motivated individual to join our expanding Client Experience team at MPB, a leading platform for buying and selling used photography and videography equipment.

Key Responsibilities:

  • Act as the primary point of contact for client inquiries and provide expert advice on our products.
  • Assist clients with navigating our website and provide personalized support to ensure a seamless experience.
  • Engage with clients through various communication channels to build strong relationships and resolve any issues that may arise.

This role will involve a mix of in-office and remote work, with a focus on delivering exceptional client experiences.

Requirements:

  • Prior experience in client-facing roles with a focus on problem-solving and conflict resolution.
  • Basic understanding of photography and videography equipment, including industry trends and best practices.
  • Strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.
  • Ability to speak multiple languages is a plus.

Compensation:

  • Competitive salary: $47,000

Benefits:

  • Comprehensive benefits package, including paid time off, healthcare benefits, and a 401k retirement plan.
  • Employee Assistance Program and discounts on company products.
  • Pet-friendly office environment.

At MPB, we are committed to fostering a supportive work environment that values employee growth and well-being. We are seeking a talented individual who shares our passion for delivering exceptional client experiences and is committed to making a positive impact in our organization.