Automotive Diagnostic Technician
3 weeks ago
Job Summary
We are seeking a skilled Automotive Diagnostic Technician to join our team at Caliber Collision. As a Mobile Service Technician, you will be responsible for completing air conditioning service, automotive repairs, on-site scanning support, wire repairs, and diagnostics within your market area.
Key Responsibilities
- Provide exceptional customer service and develop strong relationships with customers and shop personnel.
- Perform air conditioning evacuation and recharge services.
- Troubleshoot and diagnose mechanical and electrical repairs using various tools and diagnostic equipment.
- Understand and complete estimating, invoicing, part identification, pre- and post-quality control checklists.
- Effectively communicate technical diagnoses and repair planning needs to customers, shop personnel, and insurance adjusters.
- Utilize virtual support team resources to make recommendations and ensure efficient repairs.
- Test drive vehicles after repairs are completed.
- Check all parts for quality and accuracy before installing.
- Complete assigned training and certifications, including continuing education courses.
- Communicate with the field team to ensure efficiency and productivity.
- Maintain a well-organized work area and ensure tooling software updates are completed immediately.
- Accountable for assigned inventory, including laptops, OE scan tools, VCI, and other equipment provided.
- Develop and maintain excellent customer relationships through our company's purpose and core values.
Qualifications, Education & Experience:
- Minimum of 3 years of automotive repair experience.
- Trade school experience a plus.
- ASE or I-CAR certifications a plus.
- Knowledge of diagnostic scan tools and factory software.
- Obtain AC certification and follow safety standards.
- Excellent customer service and communication skills.
- Knowledge and ability to use computers, mobile devices, and related technology efficiently.
- Self-motivated, positive attitude, with a customer-focused vision.
Requirements:
- Must be at least 21 years of age.
- Must have a valid driver's license and ability to pass MVR check.
- Ability to pass a background check.
- Must be able to lift 60 pounds independently.
- Travel may be required for continuing education and certification training.
- Requires standing for extended periods with frequent stretching, reaching, walking, and stooping.
- Requires frequent driving of company and customer vehicles.
- Extensive travel within assigned areas is expected.
- May have exposure to fumes, dust, and chemicals.
- Ability to work in a shop environment in inclement weather.
- Required to wear PPE, including facial covering, eye protection, and gloves.
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