Customer Service Director

2 weeks ago


Scottsdale, Arizona, United States Pavilions Store (101 & Indian Bend) Full time
Job Title: Customer Service Manager

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Pavilions Store (101 & Indian Bend). As a key member of our retail operations team, you will be responsible for leading the sales floor and driving business results.

Key Responsibilities:
  • Execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
  • Makes decisions on matters relating to the day-to-day retail operation within their defined work area.
  • Conducts new goods inventory and ensures proper reporting.
  • Reconciles and balances all daily paperwork.
  • Ensures Team Members deliver excellent customer service to donors and customers.
  • Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
  • Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
  • Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Transfers to different stores at any given time due to business needs.
  • Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
  • Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
  • Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
  • May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
  • Processes complex sales transactions, including customer returns.
  • Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
  • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
  • Provides regular mentoring, training, and coaching to develop skills of Team Members.
  • Plays critical role in driving company culture change efforts and change management processes.
  • Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Requirements:
  • High School Diploma, GED, or equivalent work experience
  • One-year work experience in Retail Management, preferred
  • One-year customer service experience required
  • Proficient in Microsoft Office Suite
  • Ability to pass a background check and drug screen, where applicable for position
  • Ability to speak and read English proficiently
Benefits:
  • 5 Medical Plans
  • Employer Funded Health Reimbursement Account (HRA)
  • 3 Dental Plans
  • Vision Plan
  • 401K (Immediate participation upon hire)
  • Employer Paid Life Insurance
  • Employee Assistance Program (EAP)
  • Paid Time Off; Sick and Vacation
  • Paid Holidays


  • Scottsdale, Arizona, United States Pavilions Store (101 & Indian Bend) Full time

    Pavilions Store (101 & Indian Bend) Job DescriptionWe are seeking a highly skilled and experienced Customer Service Director to join our team at Pavilions Store (101 & Indian Bend). As a key member of our leadership team, you will be responsible for driving sales growth, leading a high-performing team, and delivering exceptional customer experiences.Key...


  • Scottsdale, Arizona, United States Pool Service Company Full time

    Empowering Customer SuccessThe Customer Service Representative plays a vital role in empowering our customers to build, manage, and grow successful landscape businesses. By sharing product knowledge and providing recommendations, they help customers improve their bottom line and achieve their goals.Key Responsibilities:Provide exceptional customer service...


  • Scottsdale, Arizona, United States Pool Service Company Full time

    Empower Your Customers to SucceedThe Customer Service Representative at Pool Service Company plays a vital role in empowering our customers to build, manage, and grow successful landscape businesses. As a trusted advisor, you will generously share product knowledge, provide recommendations that improve their bottom line, and demonstrate exceptional customer...


  • Scottsdale, Arizona, United States LVMH Full time

    About the RoleWe are seeking a highly skilled Sales and Service Director to join our team at Sephora, a leading luxury beauty retailer. As a Sales and Service Director, you will be responsible for leading a team of sales and service professionals to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesImplementing Sales and...


  • Scottsdale, Arizona, United States FooteWork Auto License & Title Service Full time

    About FooteWork Auto License & Title ServiceWe are a leading provider of motor vehicle services, dedicated to making the process fast and friendly. With a strong focus on customer satisfaction, we are seeking a talented individual to join our team as a Customer Service Representative/Title Clerk.Job SummaryWe are looking for a highly motivated and...


  • Scottsdale, Arizona, United States FooteWork Auto License & Title Service Full time

    About FooteWork Auto License & Title ServiceWe are a fast-growing company that makes motor vehicle work Fast and Friendly. We are looking for team-oriented, friendly people interested in learning valuable technical skills and providing exceptional customer service.Job SummaryWe are seeking a qualified candidate to work in our new Scottsdale location. As a...


  • Scottsdale, Arizona, United States FooteWork Auto License & Title Service Full time

    Welcome to FooteWork Auto License & Title Service, where we make motor vehicle work Fast and Friendly. We're a growing company with a new location in Scottsdale, and we're looking for team-oriented, friendly people to join our team. As a Customer Service Representative, you'll have the opportunity to learn valuable technical skills and provide exceptional...


  • Scottsdale, Arizona, United States FooteWork Auto License & Title Service Full time

    About FooteWork Auto License & Title ServiceWe are a fast-growing company established in 1998, dedicated to making motor vehicle work fast and friendly. Our new location in Scottsdale is expanding, and we are seeking team-oriented, friendly people to join our team.Job SummaryWe are looking for qualified candidates to work in our Scottsdale location. As a...


  • Scottsdale, Arizona, United States HonorHealth Full time

    OverviewHonorHealth is seeking a highly skilled and experienced Perioperative Services Director to join our team. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight to our Perioperative Services departments. Your expertise will be instrumental in driving quality, safety, and efficiency in our...


  • Scottsdale, Arizona, United States Universal Health Services Full time

    Job SummaryThe Outpatient Services Director is responsible for overseeing all outpatient therapy services at Universal Health Services. This role involves managing day-to-day activities, including outpatient referrals, treatment plans, caseloads, staff development, and marketing the program.Key ResponsibilitiesMonitor patient volumes, quality of care, and...


  • Scottsdale, Arizona, United States Universal Health Services Full time

    Job SummaryThe Outpatient Services Director is responsible for overseeing all outpatient therapy services, ensuring seamless referrals from initial contact to treatment completion. This role involves managing day-to-day activities, coordinating caseloads, developing and managing the outpatient staff, and marketing the program to maximize referral potentials...


  • Scottsdale, Arizona, United States Great Wolf Lodge Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Guest Services to join our team at Great Wolf Lodge. As a key member of our leadership team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key ResponsibilitiesManage and lead the Front Office, Reservations, PBX, Bell...


  • Scottsdale, Arizona, United States Super Service Full time

    Job SummaryWe are seeking a skilled HVAC Service Technician to join our team at Super Service. As a key member of our team, you will be responsible for delivering exceptional service to our customers by performing HVAC equipment repairs and maintenance.Key ResponsibilitiesInspect and repair HVAC equipment to ensure optimal performance and safetyDiagnose and...


  • Scottsdale, Arizona, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for all customers.Key...

  • Customer Service Lead

    2 weeks ago


    Scottsdale, Arizona, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous...


  • Scottsdale, Arizona, United States Sexton Pest Control Full time

    Job DescriptionSexton Pest Control is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and their concerns are addressed.Key ResponsibilitiesRespond to customer inquiries and resolve...


  • Scottsdale, Arizona, United States Dal-Tile Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dal-Tile, a leading manufacturer of tile and natural stone in the United States.Key Responsibilities:Provide exceptional customer service through various channels, including phone, email, and in-person interactions.Process...


  • Scottsdale, Arizona, United States McKesson Full time

    Job Title: Manager of Customer ServiceMcKesson is seeking a highly skilled Manager of Customer Service to lead our contact center operations. As a key member of our team, you will be responsible for managing a team of customer service representatives, ensuring excellent customer experience, and driving business growth.Key Responsibilities:Manage a team of...


  • Scottsdale, Arizona, United States Rollins Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Rollins, a global leader in pest management services. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their concerns, and ensuring their satisfaction with...


  • Scottsdale, Arizona, United States Fresh Form Draft Full time

    Job Title: Call Center Customer Service AgentWe are seeking a dedicated and enthusiastic Call Center Customer Service Agent to provide exceptional service and support to our valued customers.Key Responsibilities:Handle incoming customer calls in a professional mannerProvide accurate information regarding products and servicesResolve customer issues and...