HVAC Dispatcher Professional

3 weeks ago


San Jose, California, United States DG Heating and Air Conditioning Inc Full time
About the Role

This position involves coordinating with our HVAC field technicians to ensure smooth service call operations.

Salary Details

The estimated hourly rate for this role is between $35 and $50, based on the candidate's level of experience.

Duties and Responsibilities
  1. Assist HVAC technicians by scheduling service calls and installations.
  2. Gather and record information from clients in a timely manner.
  3. Classify calls according to urgency to guarantee prompt responses.
  4. Forward information to relevant personnel or departments.
  5. Guide technicians to the right location and keep track of their status.
Essential Skills and Qualifications
  • A secondary education or equivalent qualification is mandatory.
  • Prior experience working as a dispatcher in the HVAC industry or similar sector is required.
  • Exceptional typing and data entry abilities are a must.
  • Firm grasp of industry-standard best practices and procedures.
  • Superior spoken and written communication skills.
  • Multitasking capabilities, project prioritization, and comfort in high-pressure situations are necessary.
Perks
  • Paid time off.
  • Opportunities for professional development.


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