Front Desk Hospitality Specialist

3 days ago


Colorado Springs, Colorado, United States Embassy Suites by Hilton Colorado Springs Full time
Job Details

The Front Desk Hospitality Specialist is responsible for providing exceptional guest service, ensuring a seamless check-in and check-out process, and promoting our hotel's services and amenities. If you possess excellent communication and interpersonal skills, a passion for delivering outstanding customer experiences, and a keen eye for detail, we encourage you to apply.

Key Responsibilities:

  • Welcoming guests upon arrival, greeting them warmly, and processing check-in procedures efficiently.
  • Addressing guest inquiries and resolving issues promptly, using sound judgment and diplomacy when necessary.
  • Maintaining accurate and up-to-date records of guest stays, including payments, preferences, and feedback.
  • Collaborating with colleagues to ensure effective delivery of hotel services, including housekeeping, maintenance, and food and beverage operations.

Requirements:

  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • 1+ year of experience in a customer-facing role, preferably in a hotel environment.
  • Excellent communication and interpersonal skills, with the ability to handle multiple conversations simultaneously.
  • Able to work independently and as part of a team, prioritizing tasks and meeting deadlines efficiently.

Estimated Salary Range:$16.50 - $18.50 hourly. Based on your experience and qualifications, you can expect a competitive salary, benefits package, and opportunities for growth and development.



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