Front Desk Representative
1 week ago
At Holiday Inn Express JC, we're looking for a skilled Guest Services/Front Desk Agent to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional guest experiences, handling transactions, and ensuring a seamless stay for our guests.
Key Responsibilities:- Provide warm and welcoming service to guests, ensuring a memorable experience from check-in to check-out.
- Manage guest bookings, up-sell opportunities, and provide local insights to enhance their stay.
- Handle cash and credit transactions, as well as start every stay right by swiftly checking guests in and out.
- Stay one step ahead of guests' needs, recording and acting on their preferences, and handling their messages, requests, questions, and concerns.
- Be a trusted contact for all guests, helping them with anything from bill issues to local knowledge, and looping in management when necessary.
- Excellent communication skills, with the ability to handle guest concerns and compliments effectively.
- Strong problem-solving skills, with the ability to turn issues into opportunities and create great memories for our guests.
- Fluency in the local language, with the ability to communicate effectively with guests.
- Literacy and technical skills, with a good grasp of reading, writing, basic math, and computers.
- Flexibility, with the ability to work night, weekend, and holiday shifts.
- A high school diploma or qualification, with a college or university degree being a bonus.
- Experience in a front desk or guest service position, with at least one year of experience preferred.
We'll reward your hard work with a great salary and benefits, including a uniform, great room discount, and superb training. Join us and become part of the global IHG family, where we work better together, trust and support each other, do the right thing, and welcome different perspectives. We're looking for someone who cares about the little things that make a difference to our guests and is always looking for ways to improve.
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