Customer Service Technician

2 weeks ago


Crystal River, Florida, United States Crystal River Firestone Full time
Automotive Service Consultant

Work Schedule: Monday - Friday, 8 am - 5 pm, no nights or weekends.

Compensation: Paid weekly.

Benefits: Paid vacation after one year of employment, along with three paid sick days, and paid holidays.

Company Overview: Crystal River Firestone is seeking a dedicated full-time automotive service consultant.

Join a supportive work environment with competitive compensation in a clean, well-equipped facility.

Key Responsibilities:
  • Welcome customers and address their vehicle concerns, accurately documenting issues for effective communication.
  • Develop comprehensive service estimates, including parts and labor costs, in collaboration with technicians.
  • Coordinate service appointments and manage workflow to ensure timely repair completion.
  • Create and oversee work orders, ensuring all customer requests are clearly conveyed to the service team.
  • Provide regular updates to customers regarding their vehicle status and explain any additional repairs required.
  • Prepare final invoices, clarify charges to customers, and process payments efficiently.
  • Resolve customer inquiries or concerns to maintain a high level of satisfaction.
Essential Skills:

Proficient in using Mitchell software.

Exceptional customer service abilities.

Strong computer skills.

Qualifications:

Valid driver's license.

Must be sober and drug-free.

Reliable and punctual.

Extensive knowledge of both foreign and domestic late-model vehicles.

Possession of personal tools.

A minimum of 5 years of experience in areas such as:

  • Brake systems
  • Cooling systems
  • Drive train troubleshooting and repair
  • Engine diagnostics and repair
  • Vehicle alignment
  • Automotive air conditioning troubleshooting and repair
  • Automotive electrical system diagnostics and repair

Proficient in automotive scanning and code troubleshooting, as well as:

  • Suspension systems
  • Tire service
  • Tune-ups

Note: Crystal River Firestone is a drug-free workplace and may require a pre-employment drug screening.



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