Front Desk Associate

2 months ago


Centereach, New York, United States Planet Fitness Full time

About the Front Desk Associate Role:

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Planet Fitness. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a superior Judgement Free member experience.

Daily Responsibilities:

  • Greet members/guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment.

Requirements:

  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness).
  • Basic computer proficiency.

Physical Demands:

  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Moving self in different positions, including bending and twisting, to accomplish tasks.

Benefits:

  • The hourly pay range for this position is $16.00 to $17.25.
  • Planet Fitness offers a comprehensive benefit package, including medical, dental, and vision insurance, short-term and long-term disability, term life insurance, 401(k) retirement savings plan, flexible spending accounts, vacation, sick time, and holiday pay.

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