Patient Services Coordinator

5 days ago


Annapolis, Maryland, United States US Fertility Full time
Make a Difference in People's Lives

At Shady Grove Fertility, we're committed to delivering exceptional patient care and making a positive impact in our community. We're seeking a highly skilled and compassionate Patient Services Representative to join our team in Annapolis, MD.

Key Responsibilities:
  • Maintain accurate and up-to-date patient records, including financial and insurance information.
  • Optimize patient satisfaction, provider time, and treatment room utilization by assessing patient needs and scheduling appointments accordingly.
  • Address customer and patient issues, ensuring effective short-term and long-term resolution.
  • Provide timely feedback to the practice regarding service failures or patient concerns.
  • Consult with patients regarding their benefits, coverage, and financial options.
Requirements:
  • Minimum 2 years of applicable work experience.
  • High School diploma required.
  • Extensive knowledge of insurance/benefits, medical terminology, and medical billing.
  • Experience working in an OB/GYN office is a plus.
  • Strong communication skills, independent worker, detailed-oriented, and computer savvy.
  • High level of customer service essential.
What We Offer:
  • Competitive pay + bonus.
  • Comprehensive training.
  • Ability to make an impact in the communities we serve.

We promote and develop individual strengths to help staff grow personally and professionally. Our core values of Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) guide us daily to work hard and enjoy what we do.



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