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Front Desk Manager OEM/HM

2 months ago

Portland, Maine, United States Crestline Hotels & Resorts Full time

Job Summary

The Front Desk Manager will oversee the planning, direction, and execution of front office activities, ensuring a high level of service and professionalism. This role involves leading, training, and motivating front office staff to achieve desired outcomes.

Key Responsibilities

  • Lead and mentor front office employees to ensure a competent and motivated team.
  • Maintain knowledge of hotel features, services, room types, rates, and promotions.
  • Conduct daily walk-throughs to observe and address operational deficiencies.
  • Prepare financial and payroll forecasts for the front office department.
  • Monitor guest comments and security of public areas.
  • Establish par levels for supplies and equipment.
  • Provide training and development opportunities for front office staff.
  • Administer performance evaluations and promote positive guest relations.

Requirements

A High School Graduate or General Education Degree (GED) plus 2 years of experience in Rooms Division management is required. Computer skills and familiarity with Microsoft Office are preferred. Experience with hotel information systems is necessary.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.