Sales Operations Support Specialist
1 day ago
Keen360, Inc. is a leading management consulting firm specializing in advising organizations to design business strategies, develop operational efficiencies, and deliver innovative solutions.
We are currently seeking an experienced Sales Operations Support Specialist to join our team. This role will play a critical part in establishing a Sales Operations support team, ensuring the effective handling of requests from Pharmaceutical Sales Representatives and their organizations.
The ideal candidate should possess excellent communication, presentation, and organizational skills. They must be able to conduct extensive research at a rapid pace, engage experts throughout the organization, and provide ongoing feedback to requestors regarding the status of their requests.
The Sales Operations Support Specialist will be responsible for documenting approaches as Standard Operating Procedures, handling requests through a ticketing system, and adhering to predefined Service Level Agreements (SLAs). A Bachelor's Degree is preferred but not required.
This is a challenging role that requires strong interpersonal skills, the ability to work in a professional and collaborative manner, and comfort with public speaking. The individual must also be adept at written and verbal communication, able to proactively identify risks, and drive action to mitigate and resolve issues.
A minimum of 3 years of industry experience related to market, analytics, field sales, or sales support is preferred. Knowledge of syndicated data sources, such as iQVIA, and the sales process (pharmaceutical) is also desirable.
The estimated salary for this role is $80,000 - $110,000 per year, depending on qualifications and location. Keen360, Inc. offers a dynamic work environment, opportunities for growth and development, and a competitive benefits package.
The Sales Operations Support Specialist will be responsible for:
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