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Retail Sales Specialist

2 months ago

Columbia, Missouri, United States Chico's FAS Full time

Part-time Sales Associate - Chico's

Job Reference: 2895

Brand: Chico's

Category: Retail Sales Associate

Job Type: Part-time

Location: Columbia Mall, Columbia, MO

Employment Type: Part-time

Chico's FAS operates a network of boutiques and outlets across the United States, complemented by a robust online presence. Our success hinges on advanced technology, skilled resources, and a solid infrastructure. We offer a range of career opportunities in various fields, including finance, technology, and merchandising, for talented individuals who share our commitment to excellence. We foster a stylish and social environment that encourages women to express their unique identities.

POSITION OBJECTIVE:

The Sales Associate plays a crucial role in assisting management to cultivate a customer-centric and product-focused sales atmosphere. This role emphasizes our core values and guiding principles in all store operations, ensuring an exceptional customer experience while maximizing profitability. We are passionate about our work and believe our teams create an extraordinary workplace for learning and growth.

FUNCTIONAL RESPONSIBILITIES:

Results Orientation

Achieve company sales targets by employing effective sales techniques and sharing product knowledge with customers. Recommend merchandise based on customer preferences and needs.

Stay informed about current promotions and maintain visual and pricing standards.

Adhere to merchandise handling and presentation standards, including loss prevention protocols and other duties as assigned by management.

Participate in visual merchandising initiatives, including monthly store setups and maintenance.

Customer Experience

Exemplify and promote the Most Amazing Personal Service (MAPS) principles, ensuring a seamless omni-channel experience.

Address customer concerns promptly and efficiently.

Facilitate a quick and effective checkout process, remaining knowledgeable about payment policies, coupon acceptance, returns, exchanges, and security practices.

Encourage additional purchases at checkout, including gift card sales, and enroll clients in the rewards program.

Develop and maintain a loyal customer base through personalized service and wardrobe consultations.

Stay updated on current product offerings in-store and online.

Maintain regular communication with clients through a customer book.

Operational Excellence

Support restocking efforts to ensure the store remains well-stocked and appealing.

Assist with locating and fulfilling customer orders.

Contribute to visual merchandising tasks, including floor setups, window displays, and signage as directed.

Help maintain the cleanliness and organization of the boutique.

Team Collaboration and Development

Encourage an inclusive and collaborative approach to problem-solving.

Seek opportunities for personal development and actively request feedback.

Other responsibilities as assigned.

QUALIFICATIONS:

High School diploma or equivalent.

Preferred experience in retail or sales.

Must be at least 18 years old.

Strong communication and customer service skills.

Able to learn and adapt to company-provided technology.

Excellent organizational skills and the ability to multitask in a fast-paced environment.

Ability to communicate effectively with customers, associates, and management.

Regular attendance is essential to meet company objectives. Flexibility to work evenings, weekends, and holidays is required.

PHYSICAL REQUIREMENTS:

Frequent walking and standing throughout an 8-hour shift.

Occasional lifting of up to 50 lbs. (1-33% of the shift).

Frequent climbing (34%-66% of the shift).

We continuously welcome applications from talented individuals to join our store teams. When a position becomes available, we will review applications to find the best match for our requirements. Accommodation is available for applicants with disabilities during the application process.