Store Operations Manager

2 days ago


Brooklyn, New York, United States Wireless Vision Full time

About the Role:

As a Retail Associate Manager at Wireless Vision, you will be responsible for driving sales results, team motivation, and customer experience. You will represent the T-Mobile brand while providing exceptional customer service and driving profitability.

Key Responsibilities:

  • Manage store operations, including sales, customer service, and team management.
  • Partner with the Retail Store Manager to recruit top talent and develop existing team members.
  • Coach and inspire sales team to achieve monthly goals.
  • Participate in planning and execution of store meetings to prepare for launches and keep team members current on company changes.
  • Work with the Retail Store Manager to execute local store marketing initiatives to solicit new business.
  • Manage back-end processes and execution of customer-facing initiatives to ensure store compliance.
  • Maintain store appearance and merchandising standards.
  • Assist with all functions within the retail store in compliance with Wireless Vision policies and procedures.
  • Responsible for daily and monthly inventory and cash management, as well as managing other key operational metrics.

Requirements:

  • High School Diploma or GED required.
  • 1-2 years of management experience in retail or another environment with a strong customer focus.
  • Willingness and ability to relocate to any store within their assigned market.
  • Excellent written and verbal communication skills required.
  • Strong organizational and problem-solving skills required.
  • Bilingual preferred in certain locations.
  • Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
  • Must be able to move and/or lift 25 pounds.

What We Offer:

  • Competitive paid time-off program.
  • Student financial assistance.
  • Medical, dental, and vision benefits.
  • 401k match.
  • Phone service discounts.
  • Development and growth opportunities.


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