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Cybersecurity Operations Specialist
2 months ago
Overview:
Tufts Technology Services (TTS) is a comprehensive service organization dedicated to providing flexible, outcome-oriented technology solutions that align with Tufts' mission of education, research, innovation, and sustainability.
With a workforce that operates remotely, in hybrid settings, and on campus, alongside a 24/7 IT Service Desk, we partner with various schools and divisions to address the needs of a global, mobile, and diverse community.
We foster a collaborative, innovative, and adaptable work culture, value diversity and inclusion, and promote both personal and professional growth.
By cultivating a culture of organizational citizenship and enabling the success of others, we emphasize integrity, ethical behavior, optimism, active engagement, and continuous learning, which collectively contribute to fulfilling and positive work experiences for all.
Key Responsibilities:
Under limited supervision, the Cybersecurity Operations Specialist engages in security operations, analysis, and project-related tasks as needed.
This role collaborates with the TTS Information Security team and various university representatives to establish and uphold effective security and privacy protocols; to investigate, inform, and mitigate security and compliance risks; and to identify, respond to, and recover from security incidents.
Specific Duties Include:
addressing suspicious cybersecurity activities, incidents, and service requests; evaluating information from diverse sources, including logs and data from network devices, applications, and security tools, as well as insights from other security and IT professionals and online resources; identifying opportunities for process enhancements and automating tasks wherever feasible; configuring and maintaining security tools to meet specific requirements; drafting security documentation, training materials, and operational procedures; managing security requests; and conducting security and privacy risk assessments.
Assist in the deployment and monitoring of security threat detection, alerting, and research technologies.Investigate device and user network activities utilizing these tools, analyzing logs from various security tools (SIEM, Firewalls, IDS, anti-virus, wireless routers, vulnerability scanners, Active Directory authentication) to identify patterns and security issues.
Participate in monitoring and conducting forensic investigations in response to suspicious activities. Conduct security risk and vulnerability assessments, utilize vulnerability scanning tools, and provide actionable recommendations.
Respond promptly to service requests involving security concerns such as malware, SPAM, phishing, compromised accounts, and DMCA complaints, as well as requests for security assistance, including project and vendor security evaluations, security consulting, vulnerability advice, and privacy-related inquiries.
Enhance the quality of security operational processes and documentation by creating troubleshooting guides, training help desk and other personnel, and developing standard operational procedures.
Perform tasks related to security projects and other assigned duties.
Qualifications:
Basic Requirements:
Knowledge and experience typically acquired through a Bachelor's degree or a High School Diploma combined with 7 years of relevant experience.
3-5 years of IT experience
At least 1 year (concurrent; cumulative with IT experience) involving responsibilities that necessitate familiarity with various security issues, concepts, practices, and procedures.
Experience in Windows and Mac configuration, system administration, and troubleshooting.
Experience executing security tasks such as: malware remediation/antivirus management, access management, patching, log analysis, firewalls, SPAM management, vulnerability assessments, VPNs, etc.
Basic understanding of compliance frameworks such as PCI, Data Privacy, HIPAA, and how they influence security, technologies, and processes.
Ability to manage multiple tasks and perform under pressure.
Preferred Qualifications:
Certifications such as CompTIA Security+, GIAC Information Security Fundamentals, Microsoft Certified Systems Administrator, Cisco Certified Network Associate Security (CCNA Security).
Proficiency in scripting languages or code development for task automation.
Familiarity with non-profit or academic environments.
Schedule:
Occasional weekend and evening hours may be required.
Must be available and willing to participate in a 24/7 on-call rotation for major IT outages and security incidents.
This position is designated as remote but should be able to commute as necessary.
