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Director of Programs and Engineering Services

2 months ago

Carlsbad, United States Astronics Full time
Job Summary

Astronics is seeking a highly experienced and skilled Director of Programs and Engineering Services to lead our team of Program Managers and indirectly the Manager of Customer Service as well as the Configuration Management Team, Technical Publications Team and potentially other engineering services groups.

Key Responsibilities
  • Oversee the day-to-day activities of the PM, CM and Technical Publications teams, prioritize, help remove roadblocks and escalate issues as needed
  • Ensure each team member is up to date on training and thoroughly understands their respective department's procedures
  • Responsible for personnel management including resolution of any personnel issues
  • Identify needs for process improvement and lead/participate in the implementation
  • Act as the high-level, comprehensive owner of assigned projects, as applicable
  • Build key customer relationships that help the organization maintain a strong position in the market
  • Facilitate distribution of technical data and customer inquiries with technical members of project team
  • Manage, track, and hold team members accountable for deadlines, milestones, action items, and deliverables for all facets of multiple, concurrent projects
  • Deliver presentations and carry on negotiations with both clients and prospective clients
  • Forecast and report annual, quarterly and monthly revenue streams
  • Establish effective communications with appropriate executives and managers to ensure proper sensitivity to sales needs
  • Track developments in the aviation market in order to assess the position of the company and determine how to improve it
  • Develop and maintain detailed knowledge of the company's technology and product offerings
  • Develop and maintain a working knowledge of Astronics CSC's key markets, customers and competition
  • Work with Business Development & Customer Service to identify and develop new business opportunities, recommend new products and markets for Astronics CSC
  • Monitor the document generation, review, release and approval processes for each deliverable
  • Assist in resource planning based on project deliverable needs and work scope
  • Facilitate inter-department communication and deliverable/data handoff via trigger points at pertinent project milestones
  • Assist in development of commercial agreements and the associated review process.
  • Act as a real time problem solver with the customer, serve in consulting-style role in the early stages of the business relationship by setting expectations, troubleshooting problems, and addressing potential customer concerns/questions
  • Provide market feedback to the internal stakeholders within the company to facilitate visibility to market trends/shifts in technology
  • Responsible for implementing and complying with all ethical and legal compliance requirements.
  • Working knowledge of ISO/9001/14000/13485, AS9100 and AS9145 processes.
Document/Deliverable Responsibilities
  • Project budget oversight
  • Inter-Project Risk/Action/Opportunities/Decision Tracking, prioritization
  • Customer Business Reviews
  • Commercial Agreements (e.g., Manufacturing Support, and After Market Support Agreements)
  • Project Status Updates, Escalations
Supervisory Responsibilities

The Director of Programs and Engineering Services leads a team of Program Managers and indirectly the Manager of Customer Service as well as the Configuration Management Team, Technical Publications Team and potentially other engineering services groups. S/He is responsible for personnel decisions as well as the career development plans for the members of the team.