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Front Desk Representative

2 months ago

Turlock, California, United States WS Management Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at WS Management. As a Front Desk Representative, you will be the first point of contact for our guests and will play a critical role in creating a memorable and exceptional experience for them.

**Key Responsibilities:**

  • Manage and resolve guest complaints and compliments in a professional and courteous manner.
  • Check guests in and out of the hotel efficiently, courteously, and professionally.
  • Reconcile daily activities and close all necessary accounts.
  • Learn and navigate the property management system quickly and efficiently.
  • Follow and process proper cash, check, credit card, and AR control procedures.
  • Communicate with other departments to ensure guest requests are handled and follow up with guests to ensure needs are completed to their satisfaction.
  • Look for potential leads through interactions with guests and share information with the sales team and General Manager.
  • Answer the telephone and respond to guest inquiries in a timely and professional manner.
  • Multi-task in a fast-paced environment and maintain a high level of professionalism at all times.

**Requirements:**

  • Demonstrate a Spirit to Serve and Enthusiasm for Hospitality.
  • High school education or equivalent experience.
  • Professional presentation and demeanor.
  • Enjoy working with a team.
  • Demonstrate ability to work under pressure in a busy environment.
  • Ability to accurately follow instructions, both verbally and written.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Ability to cross-train in other hotel-related areas.
  • Must show initiative and anticipate guest and operational needs.

**Schedule:**

  • Open availability, including weekends.
  • Flexible hours.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.