Healthcare Case Manager

1 week ago


Des Moines, Iowa, United States Elevance Health Full time
Job Summary

Elevance Health is seeking a skilled Healthcare Case Manager to join our team. As a key member of our community outreach program, you will be responsible for providing exceptional customer service to our members, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to telephone, written, and in-person inquiries from members and stakeholders
  • Provide timely and accurate resolution of issues related to benefits, services, and policies
  • Support and promote State Sponsored Programs through community events and collaborations
  • Represent Elevance Health in community collaborations and events
  • Perform new member orientations and provide superior quality outcomes
Requirements
  • High School Diploma or equivalent
  • Minimum 1 year of customer service experience
  • CHW certificate highly preferred
  • Understanding of managed care and publicly financed health insurance

Elevance Health is an Equal Employment Opportunity employer. We offer a range of market-competitive total rewards, including merit increases, paid holidays, and wellness programs.



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