Seasonal Customer Support Specialist in Agriculture
2 weeks ago
Seasonal Customer Support Specialist in Agriculture
Job Category: Customer Service
Position Overview:
At Wilbur-Ellis, we have a rich history of success in the agricultural sector, providing top-notch products and services. We invite you to become part of our dynamic team, where you can develop your career in a thriving industry that values its employees and offers competitive pay along with significant growth opportunities.
Role Purpose:
This position is designed to deliver administrative and clerical support while facilitating interactions between customers, the sales team, and operational support to guarantee exceptional service and customer satisfaction. You will assist in order processing and inventory management.
Essential Skills and Qualifications:
- High School Diploma or equivalent.
- Intermediate proficiency in computer applications, including Microsoft Windows and ERP order entry systems; training on JD Edwards will be provided.
- Strong mathematical skills with the ability to apply concepts such as fractions, percentages, and ratios accurately.
- Capability to work at a desk or computer for extended periods.
- Ability to navigate uneven terrain safely.
Key Personal Attributes:
- Excellent interpersonal and communication skills, both verbal and written, to effectively engage with customers and colleagues.
- Strong organizational skills with a keen attention to detail, capable of managing multiple tasks efficiently.
- Professional demeanor when addressing inquiries or complaints from various stakeholders.
- Fluency in reading, writing, and speaking English.
Primary Responsibilities:
- Support field sales personnel with product recommendations and documentation.
- Assist with electronic order entry and processing using JD Edwards ERP software.
- Respond promptly and accurately to customer inquiries.
- Collaborate with the Branch Manager and sales team on product forecasts and budget preparations.
- Document and process product recommendations as needed.
- Ensure timely processing of customer orders and maintain inventory levels to meet demand.
- Prepare sales reports and assist in budget management.
- Provide administrative support to enhance customer service and sales efforts.
Compensation and Benefits:
We offer a competitive hourly wage based on experience, along with a comprehensive benefits package that includes medical, dental, vision, 401k, and more.
Company Culture:
Wilbur-Ellis is proud to be a company that values its employees. With over ninety years of success, we focus on fostering a supportive work environment that encourages creativity and teamwork. We invest in our workforce through training and development opportunities, competitive compensation, and a commitment to promoting from within.
Join us in making a difference in the agricultural industry.
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