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Customer Service Representative

2 months ago


Antioch, Tennessee, United States Empire Auto Parts Full time

We are seeking a skilled Customer Service Agent to provide exceptional support to our customers through various communication channels. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to handle customer issues with precision and professionalism.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or online chat regarding product availability, pricing, and order status.
  • Process order requests, review and confirm online orders, and handle returns and exchange requests in a timely and efficient manner.
  • Place outbound calls to customers to update order status, verify account information, and update business and contact information as needed.
  • Provide product information, resolve product support problems, and handle customer issues and concerns proactively and promptly.
  • Listen to customer needs, overcome obstacles, and highlight Empire's advantages versus competitors.
  • Document all interactions with customers to ensure seamless communication and resolution.
Requirements:
  • High school diploma or equivalent.
  • Be at least 18 years old.
  • Great attitude and personality.
  • Exceptional communication skills, including carefully listening to, understanding, and following up on customer requests.
  • Ability to handle customer issues with precision, professionalism, and courtesy.
  • Ability to build rapport and credibility with customers.
  • Enthusiasm, patience, and a positive attitude.
What We Offer:
  • Health, Dental & Vision Insurance.
  • Health Savings Account (HSA) with Employer Contribution.
  • Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance.
  • 401K Retirement Plan with Employer Match.
  • Paid Training.
  • Paid Time Off.
  • Paid Sick Days.
  • Paid Holidays, Including 1 Floating Holiday (Your Birthday).
  • Weekly Pay.
  • M-F work week; No weekends.
Employee Perks:
  • Casual Dress Code.
  • Teamwork Environment.
  • Free Company Apparel.
  • Employee Recognition.

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.