Implementation Operations Manager

4 days ago


Chicago, Illinois, United States Keeper Security, Inc. Full time

We are seeking an experienced Implementation Operations Manager to join our B2B Support team at Keeper Security, Inc. As an Implementation Operations Manager, you will oversee the delivery of Keeper's software for all clients, including initial deployments of new customers and expansion deployments of existing customers. Your primary objective will be to tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience.

Responsibilities
  • Software Delivery: Oversee the delivery of Keeper's software for all clients.
  • Solution Tailoring: Tailor our solutions to meet the specific needs and objectives of each client.
  • Technical Support: Offer continuous technical support to clients, troubleshooting issues efficiently and resolving concerns as they arise.
  • Client Configuration: Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation.

Requirements include a minimum of 2+ years' progressive experience in SaaS support and/or implementation, Salesforce experience, Google docs and MS-office tools proficiency, and security software experience preferred. Proficiency in leading external client engagements is also essential, along with excellent communication and interpersonal skills, strong analytical and problem-solving skills, and ability to work independently and as part of a team across global regions and time zones.



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