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Customer Experience Specialist

2 months ago

Burleson, Texas, United States Best Buy Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.

Key Responsibilities

  • Provide warm and friendly greetings to customers, engaging them in a personalized and consultative manner.
  • Utilize acquired skills and knowledge to recommend products and services that meet customers' current and future needs.
  • Serve as a brand ambassador, bringing passion and enthusiasm for the Best Buy brand, customer service, and technology to every customer interaction.
  • Assist customers with sales orders, returns, and exchanges, ensuring a seamless and satisfying experience.
  • Apply knowledge and expertise through ongoing learning and self-development, staying current on skills and promotional initiatives.
  • Contribute to profitable growth through critical business drive times, supporting our customer obsession.
  • Maintain merchandising and ensure the department is clean and well-stocked.
  • Collaborate with supervisors and associates in other departments to achieve shared goals.

What We Offer

  • A dynamic and supportive work environment that fosters growth and development.
  • A competitive compensation package, including benefits and rewards for learning and self-improvement.
  • Opportunities for advancement and professional growth within the company.

Requirements

  • Ability to work in a fast-paced, team-oriented environment.
  • Flexibility to work a variety of shifts, including weekends, nights, and holidays.