Guest Services Associate

4 days ago


Charlottesville, Virginia, United States The Boar's Head Resort Full time
Job Overview

The Boar's Head Resort is seeking a Guest Services Associate to join our Operations team. As a key member of our staff, you will play a vital role in ensuring that all guest rooms and areas are cleaned and set according to the highest standards.

In this role, you will be responsible for performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing. You will also be expected to clean guest areas, banquet rooms, hallways, lobbies, etc. as needed.

Responsibilities:

  • Clean and reset all vacant guest rooms following each day's schedule board, including washing linens, making beds, dusting furniture, mopping floors, cleaning bathrooms, restocking amenities, and trash disposal.
  • Double-check the rooms utilizing a list of standards for all rooms reset.
  • Ensure the safety of all guests' private and confidential information and personal items.
  • Report any faulty utilities or damage to rooms to supervisor and maintenance facility.

Requirements:

  • Ability to work independently and as part of a team to achieve daily room resetting goals.
  • Ability to work 5-7 days per week, in rotational shifts, including weekends and holidays as needed.
  • Ability to clean up to 16 guest rooms per day.
  • Proven ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize, work independently and as part of a team, and understand guests' service needs and solve them proactively.
  • Previous experience in Housekeeping, preferably at a Forbes-rated or AAA 4 Diamond property is desirable.

Benefits:

The Boar's Head Resort offers a competitive benefits package, including health insurance, paid time off, and opportunities for career advancement.



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