Ecommerce Business Development Representative

5 days ago

San Francisco, United States Wasatch Rx LLC Full time

We are seeking a highly skilled Ecommerce Business Development Representative to join our team at Wasatch Rx LLC. In this role, you will be responsible for driving sales growth and improving customer satisfaction through proactive communication, research, and exceptional customer service.

This is a full-time position with a salary of $21.00 per hour (DOE). You will work on location out of our Sandy, UT office, which offers a hybrid remote schedule after 90 days. Our ideal candidate has at least 2 years of experience in outbound sales and lead generation, as well as proven track records of achieving sales targets or enhancing customer satisfaction in previous roles.

Key Responsibilities:

  • Outbound Client Engagement: Conduct at least minimum required outbound calls to existing ecommerce clients to ensure satisfaction, upsell, and address any issues; generate leads by reaching out to cold and warm potential new ecommerce clients through proactive communication and research.
  • Platform Management: Consults on trending product and pricing offer lists; assist with online product catalog to support online retail platforms; perform other project-based work as assigned.
  • Customer Service: Provide exceptional customer service to our customers via phone, company text, and email; research and resolve order discrepancies.
  • Order Management: Process customer orders placed through online retail platforms; coordinate incomplete orders (pending or hold status); verify account registration for new customers.

Requirements:

  • Minimum 2 years of experience in outbound sales and lead generation.
  • Proven track record of achieving sales targets or enhancing customer satisfaction in previous roles.
  • 1-2 years of experience in customer service.
  • Proficient in Microsoft Excel with intermediate-level skills.
  • Quick to adapt and learn new sales platforms.

Benefits:

  • Health, dental & vision insurance (90% employer paid/10% employee paid).
  • 401k (6% match) & profit-sharing retirement benefits.
  • Short-term disability insurance (100% paid for by company, 60% weekly paycheck insurance).
  • Life insurance ($50,000 paid for by company + voluntary life).
  • Health savings account match ($1000 single, $2000 family annually).
  • Dependent flexible spending account.
  • Paid time off + 10 paid annual holidays.
  • Pet insurance.
  • Accident + hospital indemnity insurance.
  • Gym reimbursement ($10 per month).
  • Tuition reimbursement ($2000 per year).

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