Lead Design Researcher
3 days ago
Capital One is seeking a highly skilled Lead Design Researcher to join our pioneering team in San Francisco, CA. As a key member of our software division, you will be responsible for establishing and scaling a research program that drives user-centered design decisions.
Key Responsibilities:- Develop and maintain a research learning agenda and roadmap that aligns with business needs
- Collaborate with product managers, designers, engineers, and executives to provide research-backed recommendations
- Lead and shape early product definition with formative and foundational research
- Champion the prioritization of research and analysis as a basis for making design-centered product enhancements
- Mentor, coach, and elevate others to navigate conflict resolution and scale our research team
- Oversee the design, planning, and execution of qualitative and quantitative studies to understand customer needs and define opportunities
- Translate complex research data into clear, actionable insights that directly impact product roadmaps and design decisions
- At least 5 years' experience as a Design Researcher in a business or consulting capacity
- At least 5 years' experience in qualitative and quantitative research methodologies
- At least 2 years' experience in establishing and scaling a research program from scratch or in rapidly growing environments
- At least 5 years' experience utilizing tools such as UserTesting, Optimal Workshop, Lucid, and Google Analytics
- Master's degree or equivalent professional experience
- Experience teaching design thinking, human-centered design, and design research
- Comfortable working with agile and legal teams
- Familiarity with conducting and analyzing research for cross-channel SaaS experiences
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.
Eligibility:This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
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