Quality Assurance Specialist

2 days ago


Cedar Park, Texas, United States Remedy Corporation Full time
Customer Service Quality Assurance Specialist

The Remedy Corporation is seeking a detail-oriented Customer Service Quality Assurance Specialist to work on a contract basis. In this role, you will make outbound calls to various call centers, posing as a customer, to evaluate the performance of customer service representatives. Instead of traditional customer satisfaction surveys, you will grade the representative based on specific criteria, including communication skills, issue resolution, professionalism, and adherence to company protocols.

Key Responsibilities:
  • Make outbound mystery shopping calls to call centers as directed
  • Evaluate the customer service representative's performance based on specific grading criteria
  • Provide detailed feedback and complete a report for each call
  • Ensure objective and honest assessments of each interaction
  • Follow all instructions and guidelines provided for each project
Requirements:
  • Strong attention to detail
  • Excellent communication and listening skills
  • Ability to provide constructive feedback in a clear and concise manner
  • Self-motivated with the ability to work independently
  • Reliable internet connection and a quiet workspace
Compensation:

$2 per completed call

This is a remote position.



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