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Healthcare Appointment Coordinator

2 months ago

Mt Dora, Florida, United States TruEar Inc. Full time
Job Overview

The Healthcare Appointment Coordinator plays a crucial role in optimizing revenue streams by efficiently managing the practice's scheduling system. This position is essential for transforming incoming and outgoing communications, as well as patient referrals, into scheduled appointments. Additionally, the Coordinator will provide comprehensive administrative assistance to the practice and its personnel.

Key Responsibilities:


• Develops and oversees a streamlined patient scheduling process.


• Transforms inbound and outbound communications into scheduled appointments.


• Promotes the practice's wellness initiatives by encouraging existing patients to provide referrals.


• Implements the appointment reminder system, including pre-appointment calls 24 hours in advance.


• Ensures an exceptional patient experience through prompt and courteous interactions throughout their visit.


• Confirms insurance details and completes necessary documentation to guarantee timely delivery of hearing aids for each appointment.


• Manages inventory effectively.


• Engages in continuous training and professional development.


• Upholds patient confidentiality in accordance with HIPAA regulations and practice policies.

Required Skills:


• Exceptional interpersonal and communication abilities to deliver outstanding customer service.


• Strong organizational and time-management skills.


• Capacity to prioritize tasks and manage multiple responsibilities simultaneously while meeting deadlines.


• Proficiency in written communication, including the preparation of memos and brief documents.