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Customer Service Representative

2 months ago


Miami, United States Visa Argentina SA Full time
About Visa

Visa is a global leader in digital payments technology, connecting the world through secure and reliable payment networks. Our mission is to empower individuals, businesses, and economies to thrive.

Job Description

We are seeking a Customer Service Representative to join our World-Class Customer Support team. As a key member of our team, you will be responsible for providing exceptional customer service to cardholders via inbound phone calls. You will work closely with our team to resolve customer inquiries and provide a positive experience.

Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Active listening and problem-solving skills to resolve customer issues
  • Multi-tasking and ability to navigate multiple computer programs
  • Collaborate with peers to provide thought-leadership and inspire customers
  • Compliance with company policies and procedures
Requirements
  • Bilingual (English and Spanish or French)
  • High School diploma or equivalent
  • 1+ years of work experience in customer service or a related field
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and inclusive work environment
  • Recognition and rewards for outstanding performance