Technical Services Expert
22 hours ago
Bexar County, TX is seeking a highly skilled Technical Services Expert to join our team. As a key member of our technical support staff, you will provide expert-level assistance to end-users, troubleshoot complex issues, and ensure seamless operation of our computing infrastructure.
About the Role
This full-time position requires 5-7 years of experience in Information Technology, with a strong background in software packages and operating systems. You will be responsible for serving as a subject matter expert, providing end-user computing equipment, software applications, and infrastructure support, and handling problems that first/second-tier help desk support cannot resolve.
Key Responsibilities
* Troubleshoot and communicate with end-users via software tools, telephone, or in-person
* Install and relocate end-user computing equipment
* Perform preventative maintenance work on end-user computing equipment
* Maintain accurate records of software/hardware installation and relocation
* Interact with network infrastructure, applications, and other IT subject matter experts to resolve and/or identify and correct core problems
* Simulate or recreate user problems to resolve operating difficulties
* Respond to after-hour calls as needed to support service tickets
* Deploy defined computing image configurations
* Recommend systems modifications to reduce user problems
* Ensure appropriate handling and inventory of computing peripheral devices
* Refer more complex problems to intermediate and/or senior-level information technology staff
* Mentor and train Support Services Specialist I and II positions
Requirements
* Graduation from an accredited college or university with a relevant degree, 5-7 years of experience, or an equivalent combination of education and experience
* Advanced knowledge of software packages and operating systems
* Ability to recognize problems and recommend solutions
* Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing
* Demonstrates technological intuitiveness
* Must secure and maintain a favorable background investigation and clearance
* Must clear a pre-employment physical and a pre-employment drug screen test
* Must have available transportation during the entire workday; required to travel to remote sites within Bexar County
* Must have a valid driver's license, motor vehicle liability insurance, and personal injury insurance
* Required to be on call 24 hours
* May be required to work more than 40 hours during the workweek
* May be required to work weekends
* This position may need to satisfy the requirement of completing and passing an assessment during the employment process
Salary and Benefits
The estimated salary for this role is $4,992.00 monthly. Bexar County offers a competitive benefits package, including health insurance, retirement plans, and paid time off. We are an equal opportunity employer and committed to workplace diversity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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