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Brand Protection Specialist

4 weeks ago

Wilmington, Delaware, United States Corporation Service Company Full time
Job Summary

We are seeking a highly skilled Brand Protection Specialist to join our Enforcement team. As a key member of our team, you will be responsible for assisting with the takedown of fraudulent websites, social media profiles, and infringing listings on e-commerce sites.

Key Responsibilities
  • Provide primary point of contact for clients
  • Analyze website and e-commerce listing content to identify infringing content
  • Conduct online research to assess methodology for removal of infringing content
  • Communicate with e-commerce sites and hosting providers to facilitate takedown instructions
  • Communicate with customers regarding specific cases, outcomes, and product knowledge
  • Review enforcement reports and results with clients, identify trends, and provide context
  • Suggest minor strategic changes to improve enforcement efforts
  • Schedule regular customer calls and track action items
  • Handle current program requirements and questions
  • Escalate issues to commercial support teams as needed
Requirements
  • Business-level fluency in Mandarin is required
  • Business-level fluency in French, Italian, German, Japanese, or Spanish is a plus
  • Excellent oral and written communication skills
  • Ability to write documents in commercial English
  • Good knowledge of IT and Internet Technology
  • Knowledge of branding/trademark issues is beneficial
  • Basic understanding of HTML and JavaScript is highly desirable
  • Experience in a technical and/or data analysis role is beneficial
  • Experience giving training/presentations is also desirable
  • Strong customer focus, team working, problem-solving, and analytical ability
  • Working well under pressure with attention to detail
  • Excellent time- and deadline-management skills
  • Ability to work independently with minimal supervision and be adaptable to client and organizational change
About Us

Corporation Service Company (CSC) is a global business, legal, and financial services company based in Wilmington, Delaware, USA. We provide knowledge-based solutions to clients worldwide and have offices and capabilities in over 140 jurisdictions.

We are committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. Our colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs.