Sales Ambassador

We're seeking a charismatic Sales Ambassador to join our team at Brilliant Earth. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and driving sales growth in a fast-paced environment.

This role involves providing a luxury customer experience, managing a high volume of incoming sales leads, and maintaining a high level of energy and enthusiasm throughout their shift. The ideal candidate will be able to work a full-time schedule that includes weekend days.

• Provide a luxury customer experience, utilizing sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.

At Brilliant Earth, we're passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity. Our employees enjoy competitive compensation, a robust benefits package, and an environment that fosters growth and development. Some of the benefits include:

• Career Growth. We want to see you sparkle Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
• Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
• Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
• Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.

The estimated salary range for this position is $25/hour.