Digital Banking Solutions Specialist

3 weeks ago


Denton, Texas, United States PNC Full time

PNC is a leading financial institution that is transforming the way it serves its customers. As a Digital Banking Solutions Specialist, you will be based in Denton, TX, and will play a key role in delivering exceptional customer experiences.


The role requires a strong understanding of digital banking technologies and the ability to educate customers on the latest financial tools and resources. You will be responsible for building relationships with customers, identifying their financial needs, and providing personalized solutions that meet their goals.


The ideal candidate will have a solid understanding of financial transactions, be able to communicate effectively with customers, and possess excellent problem-solving skills. A minimum of 4+ years of related business or functional experience is required, and an Associate's degree or equivalent is preferred.


Responsibilities

  • Builds the retail customer base through high-quality, proactive internal and external sales conversations.
  • Creats customer loyalty and grows customer share of wallet through a differentiated customer experience.
  • Engage in customer and/or prospect management activities.
  • Facilitates problem resolution and demonstrates commitment to quality.
  • Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
  • Understands PNC capabilities and educates customers on options for managing financial transactions.
  • Selling at non-PNC locations requires access to a reliable vehicle and the ability to lift and carry up to 25 pounds.

Requirements

  • Associate's degree or equivalent.
  • 4+ years of related business or functional experience.
  • Strong understanding of digital banking technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

Competencies

  • Addressing Customer Needs.
  • Conflict Management.
  • Customer Acquisition.
  • Customer Experience Management.
  • Customer Interaction.
  • Effective Communications.
  • Managing Multiple Priorities.
  • Problem Solving.
  • Sales Closing and Agreements.
  • Sales Proposals and Presentations.

Work Experience

Roles at this level typically require an Associate's degree or equivalent as well as related experience or product knowledge to accomplish primary duties.


Salary

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.



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