Technical Support Specialist

4 weeks ago


Washington, United States Serigor Inc Full time
Key Responsibilities

Our ideal candidate will have experience in troubleshooting and resolving technical issues in a fast-paced environment. They will be responsible for providing technical support to end-users through various communication channels, including email, phone, and in-person. The successful candidate will also be responsible for documenting and tracking technical issues to ensure timely resolution and maintaining accurate records of technical support interactions.

Requirements
  • Bachelor's degree in IT or related field or equivalent work experience
  • Minimum 6 years of experience in a technical support role
  • Strong technical skills in areas such as hardware, software, and networking
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Experience with help desk software such as ServiceNow
Preferred Qualifications
  • Microsoft certifications such as MCP
  • Experience with endpoint management tools
  • Knowledge of Microsoft Office Suite
About Serigor Inc

Serigor Inc is a dynamic and growing company that provides technical support services to various organizations. We are committed to delivering high-quality technical support and building long-term relationships with our clients.



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