Technical Support Specialist
4 weeks ago
Our ideal candidate will have experience in troubleshooting and resolving technical issues in a fast-paced environment. They will be responsible for providing technical support to end-users through various communication channels, including email, phone, and in-person. The successful candidate will also be responsible for documenting and tracking technical issues to ensure timely resolution and maintaining accurate records of technical support interactions.
Requirements- Bachelor's degree in IT or related field or equivalent work experience
- Minimum 6 years of experience in a technical support role
- Strong technical skills in areas such as hardware, software, and networking
- Excellent communication and interpersonal skills
- Ability to work in a team environment
- Experience with help desk software such as ServiceNow
- Microsoft certifications such as MCP
- Experience with endpoint management tools
- Knowledge of Microsoft Office Suite
Serigor Inc is a dynamic and growing company that provides technical support services to various organizations. We are committed to delivering high-quality technical support and building long-term relationships with our clients.
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