Pre-Arrival Scheduling Coordinator

4 weeks ago


Goldsboro, North Carolina, United States UNC Health Care Full time
Job Summary

We are seeking a highly organized and detail-oriented Pre-Arrival Scheduling Specialist I to join our team at UNC Health Care. In this role, you will play a critical part in ensuring the smooth scheduling process for patients and physician offices.

Key Responsibilities
  • Schedule appointments using a standardized workflow within designated templates in EPIC.
  • Verify coverage for accounts without any payer(s) listed and run RTE to verify all Insurance payers electronically.
  • Initiate the scheduling process for referrals/paper orders by transcribing the orders in Epic.
  • Update the referral status and auth/cert status in EPIC.
  • Acknowledge and respond to requests for rescheduling and canceling scheduled appointments.
  • Escalate matters/scheduled accounts that require attention to Pre-Arrival Team Lead/Manager.
  • Notify various departments with updates regarding scheduling patients for add-ons.
  • Review/Sign/Commit to the Patient Access Work Standards approved by Human Resources.
  • Review the Patient Access Weekly Huddle Minutes to ensure updates/changes are communicated for work processes, EPIC changes, Department Meetings, Training Classes, etc.
  • Abide by the Wayne UNC - Referral Management & Financial Clearance Collections Policies.
  • Use professional customer service in all patient/teammate and customer interactions.
  • Discuss procedure/test protocols with patients, customers/physician offices at/during the scheduling process.
  • Review and complete WQ's in EPIC within designated timelines for scheduling appointments.
Requirements
  • High School graduate or equivalent required.
  • Prior experience with Scheduling/Customer Service, dealing with the public and/or healthcare organization is strongly preferred.
  • Computer literate.
  • Office equipment use and knowledge such as fax machines, 10-key calculators, printers, copiers, etc.
Preferred Qualifications
  • Demonstrated analytical, customer service, and interpersonal skills.
  • Strong organizational skills & good attention to detail.
  • Must have knowledge of Medicare/Medicaid and Commercial Insurance payers.
  • Ability to prioritize and multi-task.
  • Ability to read, write and communicate effectively in English.
  • Proficient with MS Office and Epic with the ability to learn new software rapidly.
  • Previous Electronic Health Record EPIC preferred experience.
  • Ability to work with deadlines and within timelines.
  • Telephone etiquette.
  • Must have effective oral and written English communication skills to communicate in a clear and concise manner with patients, physicians, public, teammates and administration.
  • Will always portray a professional public image.
  • Ability to schedule appointments within designated deadlines.
  • Ability to build strong relationships with physicians & physician offices personnel to complete the scheduling process.
Work Environment

Legal Employer: Wayne Health

Entity: Wayne UNC Health Care

Organization Unit: Admitting

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Hybrid

Work Schedule: Evening Job

Location of Job: WAYNE MED

Exempt From Overtime: Exempt: No



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