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Support Engineer for Custom Applications

2 months ago

Hamtramck, Michigan, United States Little Caesars Full time
Join Our Team as a Support Engineer for Custom Applications

We are seeking a highly skilled Support Engineer to join our team at Little Caesars. As a Support Engineer, you will be responsible for providing technical support and escalation for custom applications built by our Ilitch Technology team.

Key Responsibilities:
  • Provide technical support and escalation for custom applications
  • Partner with key vendors to capture technology dependencies and surface requirements
  • Understand business needs and key priorities, and translate into action plans
  • Ensure technology requirements are scoped, estimated, and surfaced in budgets
  • Deliver exceptional customer service with Baseball and Hockey Operations
  • Maintain support documentation and foster knowledge across teams
  • Respond to incidents and customer-reported feedback
  • Partner with development team and Network Operations Center to establish alerting
  • Ensure incidents are managed to closure, including feedback to development for continuous improvement
Requirements:
  • Experience in sports and entertainment environment
  • Bachelor's degree in information technology, Computer Science, or related field
  • Minimum of five (5) years in an IT technical support role
  • Strong understanding of various technologies, including hardware, software, networking, and data center technologies
  • Exceptional professionalism and customer service skills
  • Polished communication skills, both verbally and written
What We Offer:
  • Irregular and extended work hours, including nights, weekends, and holidays
  • Travel as needed in support of special events
  • Exposure to high noise levels, varying outdoor temperatures, and flashing lights
  • Ability to handle high-pressure, extremely time-sensitive situations

We are an Equal Employment Opportunity employer and participate in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.