Strategic Operations Director

2 months ago


New York, New York, United States Fenergo Full time
Exciting Job Opportunity at Fenergo

About Fenergo

Fenergo is a global leader in providing Client Lifecycle Management (CLM) software solutions for financial institutions, revolutionizing the industry with innovative technology. With a commitment to driving digital transformation and delivering exceptional customer experiences, Fenergo has established itself as a key player in the financial services sector.

**Key Role Description**

Fenergo is seeking a highly skilled and experienced Operational Excellence Leader to join our team and play a crucial role in shaping the strategy and roadmap for the Delivery team. As a key member of our leadership team, you will be responsible for driving operational efficiency, leveraging data-driven insights, and fostering innovation across all Customer Success activities.

**Responsibilities:**

  • Develop and implement strategies to optimize operational support for the Delivery team, ensuring seamless execution and maximum efficiency.
  • Collaborate with senior leadership to align operational initiatives with company objectives, driving business growth and success.
  • Enhance scalability, efficiency, and customer satisfaction through best practices and innovation, resulting in improved performance and customer loyalty.
  • Identify and address organizational process inefficiencies to improve performance, ensuring a competitive edge in the market.
  • Lead data-driven decision-making to drive operational effectiveness, leveraging data analytics and insights to inform strategic decisions.
  • Represent the Chief Customer Officer on strategic company initiatives and working groups, ensuring alignment and effective communication.
  • Ensure exceptional customer experiences and long-term success, driving customer satisfaction and loyalty.

**Requirements:**

  • Bachelor's degree in Business Administration or related field. MBA is a plus.
  • Demonstrated leadership experience in operations, preferably in SaaS or technology, with a proven track record of success.
  • Strong analytical skills and ability to interpret data for decision-making, driving business growth and success.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Results-oriented and driven to achieve success, with a passion for innovation and continuous improvement.

We Believe in Diversity and Inclusion

Fenergo is an equal opportunity employer dedicated to creating an inclusive workplace where all employees are valued and respected. We encourage diversity in our workforce as it fosters innovation and contributes to our success. Join us in our mission to provide a supportive environment for all employees to thrive and grow in their careers.



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