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Retail Operations Supervisor

2 months ago

Danville, Virginia, United States Chico's FAS Full time
POSITION SUMMARY:

The Retail Operations Supervisor plays a crucial role in assisting the Store Manager to foster a customer-centric and product-oriented sales environment. This role emphasizes our core values and guiding principles in all aspects of store management, including overseeing sales activities, safeguarding assets, and managing human resources to ensure an exceptional customer experience and optimal profitability.


KEY RESPONSIBILITIES:

Performance Management
  • Evaluates sales data and key performance indicators to identify business needs; collaborates with the Store Manager to implement effective sales strategies.
  • Sets clear expectations and holds the team accountable for meeting brand standards and performance metrics.
  • Manages payroll and inventory budgets efficiently.
  • Oversees essential operational tasks such as scheduling, inventory audits, and financial documentation.
  • Ensures all financial transactions are conducted accurately and in compliance with company policies.
  • Maintains adherence to legal regulations and loss prevention protocols; provides training to associates on compliance matters.
  • Manages operational processes including inventory management and merchandise replenishment.
  • Ensures that the store's visual presentation aligns with brand standards.
  • Fosters a high-performance culture, encouraging the sales team to achieve sales and productivity targets.
  • Provides training and coaching to enhance product knowledge among team members.

Team Development
  • Inspires and motivates the store team, cultivating a shared vision while exemplifying core values.
  • Encourages a collaborative approach to problem-solving.
  • Communicates effectively with the team and Store Manager to drive positive changes.
  • Seeks opportunities for personal growth and actively seeks feedback to enhance leadership skills.

Customer Engagement
  • Demonstrates and promotes the principles of exceptional customer service, ensuring a seamless omni-channel experience.
  • Models sales expectations by employing various techniques and sharing product knowledge with customers; assists in merchandise selection based on customer preferences.
  • Addresses customer concerns promptly and effectively.
  • Ensures a smooth and efficient checkout process, staying informed on policies regarding transactions and returns.
  • Encourages team members to maintain consistent communication with clients through loyalty programs and customer engagement initiatives.

Talent Management
  • Assists in the recruitment and development of a high-performing team.
  • Supports training initiatives and follows up on their effectiveness.
  • Evaluates and coaches team performance regularly.
  • Collaborates with the Store Manager to resolve HR-related issues promptly.
  • Promotes team engagement by recognizing outstanding contributions.
  • Ensures compliance with all employment policies and practices.

OTHER DUTIES:

Additional responsibilities may be assigned as needed. This role may vary across different brands.


QUALIFICATIONS:
  • High School diploma or equivalent required.
  • Preferred 2+ years of experience in retail management.
  • Must be at least 18 years old.
  • Excellent verbal and written communication skills.
  • Able to adapt to technology utilized by the company.
  • Demonstrated customer service excellence with a proven track record in sales and leadership.
  • Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
  • Effective leadership and team-building capabilities.
  • Familiarity with administrative aspects of retail operations.
  • Ability to communicate effectively with customers and staff.
  • Regular attendance is crucial for meeting operational objectives; flexibility to work various shifts is required.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Regular climbing during operational tasks.

The compensation range for this position is competitive and based on individual qualifications.

Chico's FAS, Inc. is an equal opportunity employer and does not discriminate based on any protected category.