Night Operations Department Supervisor

4 weeks ago

Danville, Virginia, United States Lowe's Companies, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Night Operations Department Supervisor to join our team at Lowe's Companies, Inc. This role is responsible for leading and enabling a team of associates to deliver exceptional customer service and maintain a safe and efficient store environment.

Key Responsibilities
  • Lead and enable a team of associates to deliver quality customer service and maintain a safe and efficient store environment.
  • Collaborate with front-end and back-end operations associates to ensure items are adequately stocked and customer needs are met.
  • Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
  • Plan, schedule, and monitor non-selling operations in the back end and front end of the store to facilitate a superior customer shopping experience and maximize sales and profitability.
  • Communicate effectively with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives.
  • Drive efficiencies and teach others the skills needed to maintain effective store operations.
  • Conduct safety walks, report hazards, train and monitor staff, and understand all safety and lifting requirements.
Requirements
  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring, and developing associates.
  • Experience working cross-functionally.
  • Experience using Microsoft Office Suite.
  • Ability to obtain sales-related licensure or registration as may be required by law.
Preferred Qualifications
  • Experience supporting front-end or back-end operations in a retail environment.
  • Experience in customer service role.
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast-paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).
What We Offer

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

The Night Operations Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store.

This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.

The Night Operations Department Supervisor impacts Lowe's mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store, facilitating the store's ability to provide a superior customer shopping experience and maximize sales and profitability.

This role requires working overnight shift and physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

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