Urology Practice Representative

7 days ago


Anderson, Indiana, United States Tri State Urologic Services Full time
About the Role

We are seeking a skilled Patient Service Representative I to join our team at Tri State Urologic Services. This is an exciting opportunity for someone who enjoys delivering exceptional customer service and ensuring a seamless patient experience.

Job Summary

The successful candidate will be responsible for providing top-notch support to patients, clinical staff, and visitors. They will coordinate clerical tasks, answer phone calls, greet patients, schedule appointments, and ensure all procedures are followed to maintain high standards of care.

Responsibilities
  • Welcome and greet patients and visitors in person or over the phone with a smile and a warm demeanor.
  • Maintain a clean and organized front desk area, making sure all necessary documents and equipment are readily available.
  • Register new patients and update existing records by collecting personal and financial information, including co-payments and insurance details.
  • Collect outstanding patient balances and communicate with patients regarding their account status.
  • Process referrals and authorizations as required.
  • Scan incoming faxes, consents, reports, and other patient documents into electronic medical records.
  • Generate batch transmittal reports daily to ensure accurate record-keeping.
  • Facilitate patient flow by notifying providers and clinical staff of patient arrivals, managing delays, and communicating effectively with patients and staff.
  • Schedule follow-up services and office visits for patients.
  • Respond to patient inquiries and provide assistance in a courteous and professional manner.
  • Ensure adequate supplies and equipment are available by monitoring inventory levels and placing orders as needed.
  • Maintain confidentiality by securing protected health information (PHI) and logging off computers when unattended.
Requirements
  • High School Diploma or equivalent required; some college work preferred.
  • Minimum 1-3 years' customer service experience; experience in a medical office, specifically urology, preferred.
  • BASIC KNOWLEDGE AND UNDERSTANDING OF CPT PROCEDURE CODING AND ICD-10 DIAGNOSTIC CODING PREFERRED.
Compensation and Benefits

Estimated annual salary: $45,000 - $60,000 depending on experience and qualifications. Our comprehensive benefits package includes [list company benefits].



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