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Director of Patient Care and Operations
2 months ago
The Director of Patient Care and Operations will be responsible for the overall operational management and clinical excellence of the Cancer Center's outpatient oncology department. This includes a state-of-the-art infusion center, radiation oncology, and patient support services.
Key Responsibilities- Operational Management:
- 24-hour accountability for the operational management of designated units.
- Oversee staffing schedules, resource allocation, and payroll for the infusion center, radiation oncology, and patient support services.
- Ensure accuracy of patient orders across all departments.
- Drive patient experience and service recovery, including daily rounding and patient call backs.
- Provide compassionate and culturally sensitive care to a diverse patient population.
- Monitor and track performance improvement (PI) metrics and goals for the entire cancer center.
- Review and revise the Quality Improvement Plan annually.
- Prepare and submit quarterly reports to the Quality Improvement Department.
- Ensure all regulatory standards are met.
- Clinical Leadership:
- Serve as the primary clinical oncology resource person for the entire cancer center.
- Accountable for the oncology education of the nursing staff across all departments.
- Facilitate and collaborate on obtaining accreditation for the Cancer Center.
- Collaborate with physicians and the Service Line Administrator to achieve the cancer center's goals.
- Oversee the Nurse Navigator program.
- Promote a positive image of the hospital and cancer center within the community.
- Quality Improvement:
- Implement a system of monitoring and evaluation for quality improvement initiatives across the cancer center.
- Participate and promote the hospital's quality improvement program.
- Communicate monitoring results to the Oncology Service Line Administrator & QI Committee.
- Staff Engagement and Development:
- Cultivate a positive and supportive work environment that prioritizes employee well-being, engagement, and job satisfaction.
- Develop and implement comprehensive staff development plans aligned with organizational and individual goals to enhance clinical expertise and leadership capabilities.
- Foster open communication and collaboration through regular staff meetings, one-on-one interactions, and effective feedback mechanisms.
- Partner with Human Resources to optimize staffing levels, attract and retain top talent, and effectively manage employee relations, including union negotiations when applicable.
- Empower staff through shared decision-making and opportunities for professional growth while ensuring adherence to organizational policies and procedures.
- Current New York Registered Nurse Licensure.
- Bachelor's Degree in Nursing Education or Advance Practice Acute Care Nursing; MSN preferred.
- BLS, ACLS, and Staff Development certification.
- Minimum of five years of oncology nursing experience.
- Minimum of one year of managerial nursing experience.
- OCN Certification, Chemotherapy & Biotherapy certification.
