Commercial Loan Assistant

4 weeks ago

Austin, Texas, United States Austin Telco Federal Credit Union Full time
Commercial Loan Assistant Job Description

Austin Telco Federal Credit Union is seeking a highly skilled Commercial Loan Assistant to join our team. As a Commercial Loan Assistant, you will play a critical role in providing exceptional service to our members by assisting with commercial loans and facilitating new loan closings.

Key Responsibilities:

  • Provide administrative support to the commercial lending department, including receiving and creating new loan files, assisting in loan closing, and booking.
  • Assist borrowers in filling out loan and/or credit applications and submitting new loan requests, completing a loan document checklist.
  • Set up and receive new loan application files, ensuring they contain documents with proper signatures, dates, and a full complete loan package.
  • Coordinate all aspects of loan closings, including correspondence with attorneys, appraisers, and other outside professionals to ensure deadlines are maintained.
  • Order and collect necessary reports, such as credit reports, flood certificates, environmental reports, title work, appraisals, and appraisal reviews.
  • Prepare commercial loan documents for closing and review all loan documents prior to closing to ensure they cover the correct collateral, terms, and documentation of the loan approval.
  • Facilitate and coordinate with the Director of Commercial Lending and title companies with the pre-closing process and paperwork in a timely manner.
  • Assemble and verify the accuracy of post-closing loan documentation, checking documents for proper vesting, legal descriptions, closing dates, and signatures.
  • Perform post-closing new loan booking setup on the computer.
  • Prepare and mail past due letters and collection letters, and loan coupon statements.
  • Provide customer support, responding to customer loan questions, issue resolution, mailing payment coupons, payment corrections, and various other customer requests as they arise.
  • Support strong relationship building through ongoing member contact, exceptional member service, and superior product knowledge.
  • Maintain new and existing loan files in an accurate and organized manner.

Requirements:

  • High school diploma or GED required.
  • Minimum 2 years of related loan experience.
  • Exceptional customer service skills.
  • Good problem-solving and decision-making skills.
  • Strong organizational skills.
  • Ability to communicate well with members, including written, verbal, and non-verbal communication.

Austin Telco Federal Credit Union is a member-owned, non-profit financial cooperative that has been serving the Austin community since 1941. We seek individuals who want to help build True Financial Futures for the communities we serve and for themselves as career-oriented people. We're looking to grow our teams with those who have strong values and a desire to build up themselves and the community they call home.

Austin Telco Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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