Trainee in Operations Support

3 weeks ago


Jerseyville, Illinois, United States CNB Bank & Trust Full time

Position Summary:

  • Gain expertise in Debit Card Management processes
  • Facilitate the initiation of new Debit Card requests
  • Conduct maintenance activities related to Debit Cards
  • Oversee daily operations of the CNB Overdraft program
  • Administer procedures for returned correspondence
  • Execute reconciliations for General Ledger accounts
  • Respond to customer inquiries via phone and email regarding account information, statements, fees, etc.
  • Engage in compliance training and assessments provided by the institution
  • Address fraud issues identified by the monitoring system, including customer outreach and fraud documentation
  • Perform additional tasks as assigned

Essential Skills:

  • Capability to handle multiple responsibilities and prioritize tasks efficiently
  • Competence in mathematics, typing, customer service, computer operations, and technical skills
  • Accurate typing skills and familiarity with software such as Microsoft Word, Excel, and Adobe
  • Detail-oriented with the ability to work autonomously
  • Ability to learn quickly
  • High school diploma or equivalent, along with relevant experience; or a combination of education and experience

Work Schedule:

This is a full-time position requiring an average of 37-40 hours per week. Standard workdays are Monday through Friday, from 8:00 AM to 4:30 PM, with one Saturday shift every five weeks from 8:00 AM to 12:00 PM on a rotating basis. Schedule may vary.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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