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Hospitality Management Supervisor

1 week ago

Hilton Head, South Carolina, United States RMC Resort Management Full time
Hospitality Management Job
We are seeking an experienced and dynamic Guest Services Manager to join our team at RMC Resort Management Company. In this role, you will be responsible for leading and managing the Guest Services team, ensuring that all guests receive outstanding service and support throughout their stay. You will work closely with other departments to ensure seamless service delivery and maintain high standards of guest satisfaction.

Key Responsibilities
  • Lead and manage the Guest Services team, providing coaching, training, and ongoing development to ensure top-tier performance and exceptional customer service.
  • Oversee the daily operations of the Guest Services department, including check-in/check-out procedures, guest inquiries, and handling requests and complaints.
  • Ensure that all guest services personnel adhere to company standards, policies, and procedures to provide a consistent and high-quality guest experience.
  • Monitor guest satisfaction through feedback, surveys, and direct interactions, taking immediate action to resolve concerns or issues.
  • Coordinate with other departments (housekeeping, maintenance, reservations, etc.) to fulfill guest needs and ensure smooth operations across the resort.