Guest Service Manager

4 weeks ago

Hilton Head, South Carolina, United States RMC Resort Management Full time

RMC Resort Management Company is seeking an experienced and dynamic Guest Services Manager to lead and oversee the Guest Services team. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for delivering outstanding guest experiences. As the Guest Services Manager, you will play a pivotal role in ensuring the highest standards of guest satisfaction, overseeing the daily operations of the guest services department, and working closely with other departments to ensure seamless service delivery.

Key Responsibilities:

  • Lead and manage the Guest Services team, providing coaching, training, and ongoing development to ensure top-tier performance and exceptional customer service.
  • Oversee the daily operations of the Guest Services department, including check-in/check-out procedures, guest inquiries, and handling requests and complaints.
  • Ensure that all guest services personnel adhere to company standards, policies, and procedures to provide a consistent and high-quality guest experience.
  • Monitor guest satisfaction through feedback, surveys, and direct interactions, taking immediate action to resolve concerns or issues.
  • Coordinate with other departments (housekeeping, maintenance, reservations, etc.) to fulfill guest needs and ensure smooth operations across the resort.
  • Develop and implement guest service strategies to enhance the overall guest experience, including personalized services and tailored recommendations.
  • Manage guest reservations, ensuring that all requests and special requirements are accurately recorded and fulfilled.
  • Track and report on guest service performance metrics, identifying trends and areas for improvement.
  • Handle guest complaints and issues professionally and efficiently, ensuring that guests feel valued and their concerns are addressed promptly.
  • Oversee the scheduling and staffing of the Guest Services team to ensure optimal coverage during peak times, including weekends and holidays.
  • Assist with managing and maintaining the resort's amenities, ensuring they meet the expectations of our guests.
  • Collaborate with the management team on various operational and guest service-related initiatives, promoting a positive and efficient work environment.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business, or a related field preferred.
  • Minimum of 3-5 years of experience in a hospitality management or guest services leadership role.
  • Proven track record of managing and motivating a team in a high-end resort or hotel environment.
  • Excellent communication and interpersonal skills with a customer-first mindset.
  • Strong problem-solving, organizational, and conflict resolution abilities.
  • Ability to work under pressure, handle multiple tasks simultaneously, and make decisions quickly and effectively.
  • Proficiency in resort management software and Microsoft Office Suite.
  • Strong attention to detail and ability to anticipate guest needs.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A passion for hospitality and delivering superior guest experiences.

Physical Requirements:

  • Ability to stand and walk for extended periods.
  • Ability to lift and move items up to [insert weight, if applicable].
  • Ability to handle stressful situations and guest inquiries with professionalism and calm.

Why Join RMC Resort Management Company?

  • Competitive salary and benefits package.
  • Opportunities for career advancement within a growing company.
  • A dynamic and supportive team environment.
  • Employee discounts on resort accommodations and services.
  • A commitment to professional development and training.

If you are an experienced leader with a passion for hospitality and creating exceptional guest experiences, we invite you to apply for the Guest Services Manager position with RMC Resort Management Company. Join us in delivering unparalleled service to our guests in a beautiful and rewarding resort setting

  • Guest Service Agent

    4 weeks ago

    Hilton Head, South Carolina, United States RMC Resort Management Full time

    RMC Resort Management Company is seeking a dedicated, professional, and personable Guest Services Agent to join our team. As the first point of contact for our valued guests, the Guest Services Agent will be responsible for providing exceptional customer service, ensuring a memorable guest experience, and supporting the day-to-day operations of the resort....

  • Hotel Guest Services Manager

    5 days ago

    Hilton Head, South Carolina, United States Sonesta International Hotels Full time

    Key ResponsibilitiesDepartment Management: Assist in managing the housekeeping department, including scheduling employees, monitoring performance, and recommending disciplinary actions as needed.Guest Satisfaction: Respond to guest complaints, special requests, and ensure corrective action is taken to achieve complete guest satisfaction.Team Leadership:...

  • Guest Service Concierge

    6 days ago

    Hilton Head, South Carolina, United States Palmetto Dunes Oceanfront Resort Full time

    What We Offer:We are committed to providing our guests with an unforgettable vacation experience. As a Vacation Planner at Palmetto Dunes Oceanfront Resort, you will have the opportunity to work with a dynamic team, develop your skills, and make a real difference in the lives of our guests.Responsibilities:Guest Engagement: Engage with guests to build...

  • Guest Experience Manager

    3 weeks ago

    Hilton Head, South Carolina, United States RMC Resort Management Full time

    RMC Resort Management in Hilton Head Island, SC is looking to hire 1 full-time Guest Experience Manager - Resort Supervisor to lead a small team and ensure guest satisfaction. Are you a people person with great customer service skills? Do you want to join a thriving, locally owned company? Are you looking for a career with opportunities for upward mobility?...

  • Guest Services Associate

    7 days ago

    Hilton Head, South Carolina, United States Marriott International, Inc Full time

    About the Role: We are seeking a highly motivated Guest Services Associate to join our team. As a Guest Services Associate, you will be responsible for providing exceptional customer service to our guests. Your responsibilities will include:Greeting guests and determining the number in their partySeating guests in a clean and comfortable environmentProviding...

  • Guest Services Driver

    6 days ago

    Hilton Head, South Carolina, United States Omni Hotels Full time

    Job OverviewWe are seeking an experienced Guest Services Driver to join our team at Omni Hilton Head Oceanfront Resort. As a key member of our transportation team, you will be responsible for safely transporting guests to and from various locations within the resort.The successful candidate will possess excellent communication and interpersonal skills, as...

  • Guest Services Manager- Beach Properties of Hilton Head

    4 weeks ago

    Hilton Head, South Carolina, United States Towne Family of Companies Full time

    Essential Responsibilities: Owner Communication and SatisfactionServe as the primary contact for owners and guests, ensuring clear communication and swift issue resolution. Collaborate cross-functionally with operations teams such as housekeeping and maintenance to address issues quickly. Lead and manage the Guest Service Coordinator team, ensuring high...

  • Guest Services Expert

    3 days ago

    Hilton Head, South Carolina, United States Marriott International, Inc Full time

    About Our JobWe are seeking a skilled Guest Services Expert to join our team. As a key member of our housekeeping team, you will be responsible for maintaining the appearance and cleanliness of our hotel rooms and public spaces.Your Responsibilities:Maintain the highest standards of cleanliness and organization in all areas of the hotel.Deliver exceptional...

  • Director of Guest Experience Manager

    5 days ago

    Hilton Head, South Carolina, United States Marriott Vacations Worldwide Full time

    About the Role">The ideal candidate will have a proven track record in managing guest services, front desk, housekeeping, sales and marketing, management operations or related professional area.A 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the mentioned...

  • Guest Services and Operations Leader

    5 days ago

    Hilton Head, South Carolina, United States Marriott Vacations Worldwide Full time

    About the JobThis role requires a leader who can champion the brand's service vision for product and service delivery and ensure alignment amongst the Rooms leadership teams.Develop systems to enable employees to understand guest satisfaction results.Communicate a clear and consistent message regarding departmental goals to produce desired results.Create an...

  • Guest Experience Specialist

    3 days ago

    Hilton Head, South Carolina, United States Sonesta International Hotels Full time

    We are seeking a Resort Front Desk Supervisor to join our team at Sonesta Resort.About the Role:The Resort Front Desk Supervisor will be responsible for managing the front office operations, supervising staff, and ensuring exceptional guest experiences. The ideal candidate will have a Bachelor's degree in Hotel Management or related field and 3+ years of...

  • Guest Environment Expert

    1 week ago

    Hilton Head, South Carolina, United States Marriott International, Inc Full time

    Guest Environment Expert at Marriott International, Inc summary:A Guest Environment Expert at The Westin Hilton Head Island Resort & Spa is responsible for maintaining the cleanliness and appearance of the hotel to enhance guest experiences. This role involves various housekeeping functions such as cleaning rooms, stocking supplies, and ensuring a safe and...

  • Guest Services Coordinator

    2 days ago

    Hilton Head, South Carolina, United States Omni Hotels Part time

    Job DescriptionThe successful candidate will be responsible for ensuring the cleanliness and maintenance of our guest rooms, including:Changing linens and towels.Cleaning bathrooms and kitchens.Vacuuming and dusting surfaces.Restocking amenities and supplies.Work EnvironmentThis role requires standing for long periods, lifting heavy objects, and using...

  • Guest Experience Coordinator

    5 days ago

    Hilton Head, South Carolina, United States Marriott International, Inc Full time

    Dining Room DynamicsAs a Host/Hostess, you will be responsible for managing the flow of guests into and around the dining area. This includes seating guests, answering questions, and ensuring that all guests feel welcome and cared for. You will also be responsible for maintaining a clean and organized workspace, including restocking supplies and sanitizing...

  • Guest Experience Ambassador

    2 days ago

    Hilton Head, South Carolina, United States Marriott Full time

    At Marriott, we're committed to empowering our guests to regain control and enhance their well-being while traveling. Our Guest Experience Experts take the initiative to deliver exceptional service, guiding guests through their entire stay. They are empowered to move about their space and address operational needs, complete reports, or share local...

  • Guest Experience Coordinator

    2 days ago

    Hilton Head, South Carolina, United States Marriott Vacations Worldwide Full time

    About the RoleWe are looking for a Guest Experience Coordinator to join our team at Marriott Vacations Worldwide. The successful candidate will be responsible for ensuring that all guests receive exceptional service, from check-in to check-out. Key responsibilities include responding to guest inquiries, resolving issues efficiently, and maintaining a...

  • Ambassador of Guest Satisfaction

    4 days ago

    Hilton Head, South Carolina, United States Marriott International, Inc Full time

    Creating a Great Guest Experience Requires Passion and CommitmentOur Guest Environment Experts embody the spirit of Westin, with its commitment to empowering guests to regain control and enhance their well-being while traveling.You will play a vital role in helping our guests achieve their wellness goals by providing a comfortable and relaxing environment,...

  • Guest Environment Expert

    3 days ago

    Hilton Head, South Carolina, United States Marriott International, Inc Full time

    Additional InformationSeasonal, Full TimeJob Number25039805Job CategoryHousekeeping & LaundryLocationThe Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a...

  • Guest Experience Specialist

    7 days ago

    Hilton Head, South Carolina, United States Marriott International, Inc Full time

    We are seeking a skilled Guest Experience Expert to join our team at The Westin Hilton Head Island Resort & Spa. As a key member of our operations team, you will play a vital role in delivering unforgettable experiences to our guests.Your primary responsibilities will include:Providing seamless check-in and check-out experiences for guestsAddressing guest...

  • Guest Environment Expert

    3 weeks ago

    Hilton Head, South Carolina, United States Marriott Full time

    Additional Information Seasonal, Full TimeJob Number 25039805Job Category Housekeeping & LaundryLocation The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928 VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests...