Account Specialist

2 weeks ago


Chicago, Illinois, United States BMO Financial Group Full time
Deliver Exceptional Customer Experience

BMO Financial Group is seeking a highly skilled Account Specialist to join our team. As an Account Specialist, you will be responsible for delivering an exceptional customer experience for a defined portfolio of high risk borrowing accounts.

Key Responsibilities:
  • Support the management and administration of high risk accounts
  • Ensure all reports, entries, monitoring systems, and other requirements are executed and maintained timely and accurately
  • Ensure compliance with all Bank Policy & Procedures and standards
  • Advises stakeholders of risk related issues and escalates as required
  • Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs
  • Provide advice and guidance to stakeholders on the implementation of solutions
  • Maintain and enhance knowledge around lending issues, including loan structure, collateral, foreclosure, bankruptcy, and the various regulations that directly impact the Bank
  • Break down strategic problems, and analyze data and information to provide insights and recommendations
  • Support change management of varying scope and type; tasks typically focused on execution and sustainment activities
  • Provide input into the planning and implementation of operational programs
  • Execute work to deliver timely, accurate, and efficient service
  • Prepare and execute service requests, transactions, queries, etc. within relevant service level agreements; ensures information systems are updated
  • Prepare, renew, and monitor securities documentation for account/transaction requirements
  • Collaborate with internal and external stakeholders in order to deliver on business objectives
  • Organize work information to ensure accuracy and completeness
  • Analyze data and information to provide insights and recommendations
  • Gather and format data into regular and ad-hoc reports, and dashboards
  • Coordinate and execute specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones
Requirements:
  • Typically between 3 – 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
  • In-depth Commercial Lending Product knowledge
  • Specialized knowledge from education and/or business experience
  • Verbal & written communication skills - In-depth
  • Collaboration & team skills - In-depth
  • Analytical and problem-solving skills - In-depth
  • Influence skills - In-depth


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